Duit8 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction

Duit8 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy describes the types of personal information we collect, how it is used, who it is shared with, and the steps we take to protect it.

This policy applies to all users of the duit8 platform, including website visitors, registered members and anyone who interacts with our services via the website or mobile app. By using the duit8 platform, you agree to the practices described in this Privacy Policy.

We are committed to handling your personal data with full integrity and transparency. If you have any questions after reading this document, our support team is available 24 hours a day, 7 days a week.

2 Information We Collect

Duit8 collects your personal information through several means — directly from you during registration or platform use, automatically via tracking technologies, and in certain situations, from trusted third-party sources.

2.1 Information You Provide Directly

• Registration Information: Full name, phone number, email address, date of birth, and account password.
• KYC Information: A copy of your identity document (MyKad), bank statements, and other supporting documents required for identity verification.
• Financial Information: Bank account or e-wallet number (Touch 'n Go, GrabPay, ShopeePay) registered for deposits and withdrawals.
• Communications: Any messages, enquiries, or feedback you send to our support team.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device operating system and screen resolution.
• Usage Data: Pages visited, time spent on the platform, games played and general betting patterns.
• Cookie Data: Login session details and display preferences stored in your browser.
• Location Data: Approximate geographic location based on IP address for compliance and security purposes.

3 How We Use Your Data

The information we collect is used solely for the stated, legitimate purposes. duit8 does not use your data for any purpose unrelated to the provision of platform services.

• Account Management: Create and maintain your account, verify your identity, and handle secure logins.
• Transaction Processing: Process deposits, withdrawals, and all other financial activities accurately and securely.
• Platform Security: Detect and prevent fraud, account abuse, money laundering, and other suspicious activities.
• Customer Support: Respond to enquiries, resolve complaints, and provide the technical support you need.
• Service Communications: Send important account notifications, promotions you have opted into, and service updates.
• Legal Compliance: Meet reporting, auditing, and compliance requirements mandated by applicable laws.
• Platform Improvement: Analyse usage patterns to enhance the gaming experience, platform speed, and interface design.

4 Information Sharing

Duit8 does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share some of your information with the following parties:

4.1 Trusted Service Providers

We partner with selected third-party companies to provide certain support services such as payment processing, KYC identity verification and cloud infrastructure services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Duit8 will disclose your personal information when required by a court order, a directive from a competent authority, or applicable legal obligations. In such situations, we will endeavour to notify you in advance where permitted by law.

4.3 Rights and Safety Protection

Your information may be disclosed to relevant parties if we believe such action is necessary to prevent crime, protect the safety of other users, or defend the legal rights of duit8.

5 Data Security

Protecting your personal data is a top priority for duit8. We implement multiple layers of technical and operational security to ensure your information remains safe at all times.

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Passwords stored in hashed form using modern cryptographic algorithms — we do not store passwords in plain text.
• Two-Factor Authentication (2FA) available to all member accounts as an added layer of security.
• Real-Time Activity Monitoring to detect and block unauthorised access attempts.
• Periodic security audits by our internal security team and independent external parties.

6 Cookie Usage

Duit8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device by your web browser.

6.1 Types of Cookies We Use

• Necessary Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve speed and usability.
• Preference Cookies: Store your personal settings such as preferred language and display preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the duit8 platform.

7 Your Rights

As a duit8 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.